Effective Date: August 3, 2026
At NetSol Corporation ("Company," "we," "our," or "us"), we are committed to providing professional customer assistance and helping customers compare, enroll in, and manage telecommunications services offered by participating providers. Please read this Refund & Cancellation Policy carefully before requesting services through our website or representatives.
1. Our Role
NetSol Corporation is an independent telecommunications marketing company and an authorized sales retailer, dealer, agent, or reseller for participating telecommunications providers where applicable. We are not the owner or operator of the telecommunications networks or services offered by third-party providers. Service activation, installation, billing, equipment, promotions, and cancellations are governed by the applicable provider's policies.
2. Cancellation of Service Orders
Customers may request to cancel a service order before it has been processed or submitted to the participating provider. Once an order has been submitted, approved, scheduled for installation, or activated by the provider, cancellation requests are subject to that provider's terms, conditions, and cancellation policies. NetSol Corporation cannot guarantee that a cancellation request can be completed after an order has entered the provider's processing system.
3. Provider Cancellation Policies
Each participating telecommunications provider maintains its own cancellation, return, billing, equipment, and service policies. Customers are responsible for reviewing the applicable provider's policies before completing an order. Any early termination fees, installation charges, equipment return requirements, or cancellation fees are determined solely by the participating provider.
4. Refund Policy
NetSol Corporation does not directly bill customers for internet, TV, home phone, or wireless services unless expressly stated. If a payment has been made directly to a participating provider, any refund request must be submitted to that provider and will be handled according to the provider's refund policy. If NetSol Corporation collects a payment for a separate service that we provide, any eligible refund will be evaluated on a case-by-case basis in accordance with applicable law and the terms disclosed at the time of purchase.
5. Billing Assistance
If you believe you have been billed incorrectly, our customer support team will make reasonable efforts to assist you in communicating with the participating provider to resolve the issue. However, billing decisions, credits, adjustments, refunds, and disputes remain the responsibility of the participating provider.
6. Equipment Returns
Equipment such as modems, routers, receivers, streaming devices, or other hardware supplied by a participating provider must be returned according to that provider's return instructions and deadlines. NetSol Corporation is not responsible for equipment return processing or fees assessed by the provider.
7. Promotional Offers
Promotional pricing, rebates, gift cards, installation offers, and limited-time discounts are determined solely by participating providers and may change or expire without notice. If a promotion is modified or withdrawn by a provider before your order is completed, NetSol Corporation cannot guarantee that the original offer will remain available.
8. Service Availability
All service requests are subject to address verification, network availability, credit approval (where applicable), provider eligibility requirements, and technical feasibility. Submitting a request through our website does not guarantee service availability or approval.
9. Refund Processing
Where NetSol Corporation determines that a refund is applicable for a payment made directly to us, approved refunds will generally be processed using the original payment method within a reasonable period, subject to payment processor timelines. Processing times may vary depending on your financial institution or payment provider.
10. Non-Refundable Items
Unless required by applicable law, the following are generally non-refundable:
- Provider installation fees
- Activation fees charged by providers
- Equipment charges assessed by providers
- Government taxes and regulatory fees
- Third-party service charges
- Early termination fees
- Charges incurred after service activation under the provider's agreement
11. Changes to This Policy
NetSol Corporation reserves the right to modify this Refund & Cancellation Policy at any time. Updates become effective upon posting on this website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions regarding this Refund & Cancellation Policy or need assistance with a cancellation or billing matter, please contact NetSol Corporation at netsolcorp562@gmail.com or +1-888-249-7998.
Questions? Email netsolcorp562@gmail.com or call +1-888-249-7998.
Independent Company & Trademark Notice
NetSol Corporation is an independent telecommunications marketing company and an authorized sales retailer, dealer, agent, or reseller for participating providers where applicable.
Unless expressly stated, NetSol Corporation is not owned, operated, endorsed, sponsored, or controlled by Verizon, Verizon Fios, AT&T, Spectrum, Xfinity, Frontier, DIRECTV, Optimum, T-Mobile, EarthLink, Windstream, Viasat, or any other telecommunications provider.
All trademarks, logos, service marks, trade names, and brand names are the property of their respective owners and are used solely for identification, informational, descriptive, and comparison purposes. Their appearance does not imply any affiliation, sponsorship, endorsement, or partnership with NetSol Corporation.